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Welcome to Primal Point Health

Everything you need to begin your care journey — forms, instructions, FAQs, and more.

New Patient Guide

What to expect as a new client:

  • Request an appointment
  • Complete intake forms
  • Insurance verification
  • Meet your provider
  • Begin your personalized treatment plan
Download New Patient Packet / Intake Forms

Forms & Documents

  • Intake Packet
  • Release of Information (ROI)
  • Telehealth Consent
  • PRP Consent & Guidelines
  • Practice Policies (Late/No-Show Policy)
Download PDFs

Insurance & Payment

We accept: Medicaid, Medicare, CareFirst/BCBS, Johns Hopkins, United/Optum, Aetna, Cigna, and more.

Private pay available for:

  • Relationship counseling
  • Faith-based counseling
  • DUI classes

FAQs

What insurance do you take?
Primal Point Health accepts Medicaid, Medicare, CareFirst/BCBS, Johns Hopkins, United/Optum, Aetna, Cigna, and additional commercial plans. Coverage may vary by service and provider. Our team will verify your benefits prior to your first appointment.
What if I don’t have insurance?
Private pay options are available for select services. Sliding scale fees may be offered for eligible individuals based on financial need. Please contact our office to discuss available options.
How do copays work?
Copays are determined by your insurance plan and are typically due at the time of service. Our billing team will review your copay amount with you before your appointment whenever possible.

Telehealth Guide

How to join a virtual visit
You will receive a secure link by email or text prior to your appointment. Click the link at your scheduled time using a smartphone, tablet, or computer.
Technology requirements
A reliable internet connection, a device with a camera and microphone, and a private, quiet space are required. Most visits can be completed using a standard web browser without downloading additional software.
Privacy & safety guidelines
Telehealth sessions are conducted through secure, HIPAA-compliant platforms. Patients are encouraged to join sessions from a private location to protect confidentiality.
Troubleshooting tips
If you experience connection issues, try refreshing your browser, checking your internet connection, or restarting your device. If problems continue, contact our office for assistance.

Crisis & After-Hours Care

Primal Point Health does not provide emergency services.

For emergencies:

  • Call 911
  • Call 988 Suicide & Crisis Lifeline
  • Contact your local psychiatric crisis center

Primary Care

Substance Use and Mental Health

Home Health Care